PALS

The Patient Advice and Liaison Service can help you if you have any questions or concerns when you are using NHS services

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters for patients, families and carers.

They are a great first point of call if you have any questions or concerns when you are using NHS services. For example, you may wish to find out about an outpatient appointment or you have a concern about hospital services.

In Leeds information can be found at:

  • Contacting the PALS team: Leeds West Clinical Commissioning GroupTelephone: 0800 0525 270 (Mon – Fri: 8.30am to 4.30pm) 
    E-mail: [email protected]FAO PALS Officer Douglas Mill, Bowling Old Lane BradfordBD5 7JRThe Patient Advice and Liaison Service (PALS) will:
    • Listen to the concerns you have raised in confidence
    • Provide you with information and advice to help you resolve your concern
    • Liaise on your behalf to resolve issues
    • Direct you to support groups locally and nationally
    • Provide information about how to register with a GP or NHS dentist
    • Explain how Choose and Book works for appointments at different hospitals
    • Act as a point of contact for local events
    • Signpost you to the right departments to find out accurate information
  • Patient advice and liaison services (PALS): Leeds General InfirmaryContact Telephone Number: 0113 2066261Address: Great George Street, Leeds, West Yorkshire, LS1 3EXContact email address:[email protected]
  • Patient advice and liaison services (PALS): Leeds Dental HospitalContact Telephone Number: Not availableAddress: Clarendon Way, Leeds, West Yorkshire, LS2 9LU
  • Patient advice and liaison services (PALS): St James’s HospitalContact Telephone Number: 0113 2067168Address: Beckett Street, Leeds, West Yorkshire, LS9 7TFContact email address:[email protected]
  • Patient advice and liaison services (PALS): Pinderfields HospitalContact Telephone Number: 01924 542972Address: Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DGContact email address:[email protected]
  • Patient advice and liaison services (PALS): Dewsbury and District HospitalContact Telephone Number: 01924 542972Address: Halifax Road, Dewsbury, West Yorkshire, WF13 4HSContact email address:[email protected]
  • Patient advice and liaison service (PALS): Leeds Community HealthcarePatient Advice and Liaison Service (PALS) PALS
    1st Floor, Stockdale House,
    Headingley Office Park,
    Victoria Road,
    Leeds
    LS6 1PFTel: 0113 220 8585   Please leave a message and someone will call you back. Our line is open from 9.30am – 4.30pm Monday to Friday.Email: [email protected]