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PALS

The Patient Advice and Liaison Service can help you if you have any questions or concerns when you are using NHS services

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters for patients, families and carers.

They are a great first point of call if you have any questions or concerns when you are using NHS services. For example, you may wish to find out about an outpatient appointment or you have a concern about hospital services.

In Leeds information can be found at:

  • Contacting the PALS team: Leeds West Clinical Commissioning Group

    Telephone: 0800 0525 270 (Mon – Fri: 8.30am to 4.30pm) 
    E-mail: EMBED.PALS@nhs.net

    FAO PALS Officer Douglas Mill, Bowling Old Lane BradfordBD5 7JR

    The Patient Advice and Liaison Service (PALS) will:

    • Listen to the concerns you have raised in confidence
    • Provide you with information and advice to help you resolve your concern
    • Liaise on your behalf to resolve issues
    • Direct you to support groups locally and nationally
    • Provide information about how to register with a GP or NHS dentist
    • Explain how Choose and Book works for appointments at different hospitals
    • Act as a point of contact for local events
    • Signpost you to the right departments to find out accurate information
  • Patient advice and liaison services (PALS): Leeds General Infirmary

    Contact Telephone Number: 0113 2066261

    Address: Great George Street, Leeds, West Yorkshire, LS1 3EX

    Contact email address:
    patientexperience.leedsth@nhs.net
  • Patient advice and liaison services (PALS): Leeds Dental Hospital

    Contact Telephone Number: Not available

    Address: Clarendon Way, Leeds, West Yorkshire, LS2 9LU

  • Patient advice and liaison services (PALS): St James’s Hospital

    Contact Telephone Number: 0113 2067168

    Address: Beckett Street, Leeds, West Yorkshire, LS9 7TF

    Contact email address:
    patientexperience.leedsth@nhs.net
  • Patient advice and liaison services (PALS): Pinderfields Hospital

    Contact Telephone Number: 01924 542972

    Address: Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DG

    Contact email address:
    pals@midyorks.nhs.uk
  • Patient advice and liaison services (PALS): Dewsbury and District Hospital

    Contact Telephone Number: 01924 542972

    Address: Halifax Road, Dewsbury, West Yorkshire, WF13 4HS

    Contact email address:
    pals@midyorks.nhs.uk
  • Patient advice and liaison service (PALS): Leeds Community Healthcare

    Patient Advice and Liaison Service (PALS) 

    PALS
    1st Floor, Stockdale House,
    Headingley Office Park,
    Victoria Road,
    Leeds
    LS6 1PF

    Tel: 0113 220 8585   Please leave a message and someone will call you back. Our line is open from 9.30am – 4.30pm Monday to Friday.

    Email: lch.pet@nhs.net

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