COMPLAINTS
If you are unhappy or wish to make a comment on the service provided for you by the practice, you can speak to the practice office manager or write a letter. In the first instance the practice will acknowledge your complaint by return of post. A full investigation will be carried out and a written reply will follow.
A meeting may be offered to discuss the complaint.
The patient's representative can make a complaint with the written consent of the patient.
RIGHT
OF APPEAL
If you feel dissatisfied with the practice
response to your complaint there is a Right of Appeal to NHS Leeds who can be
contacted as follows:
Telephone 0113 305 7370, or write to:
North West House, West Park Ring Road, Leeds LS16 6QG
www.leedspct.nhs.uk
SUGGESTIONS &
COMPLIMENTS
Please feel free to write/speak
to the Practice Manager or the General Office Manager with your suggestions.
Victoria Allen - Practice Manager -
vallen1@nhs.net
Elaine Lodge - General Office Manager - elainelodge@nhs.net
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