Practice
Charter
RIGHT
OF APPEAL
If you feel dissatisfied with the practice
response to your complaint there is a Right of Appeal to NHS Leeds who can be
contacted as follows:
Telephone 0113 305 7370, or write to:
North West House, West Park Ring Road, Leeds LS16 6QG
www.leedspct.nhs.uk
PATIENTS’
RIGHTS & RESPONSIBILITIES
• As a patient you have the right
to access practice services as available.
• You have the right to be treated with respect by all members of the practice
team.
• The practice team has the right to be treated with respect by all patients
and their representatives.
• It is the patient's/representative's responsibility to contact
the surgery to cancel unnecessary appointments.
VIOLENT
/ AGGRESSIVE BEHAVIOUR
The practice has a policy of ZERO TOLERANCE
of violent or aggressive behaviour towards any member of the practice team.
Should an incident in any way threaten a member of the practice team the police
will be asked to attend.
Any patient deemed to have used violent or aggressive behaviour towards any member
of the practice team shall be removed from the practice list with immediate effect.
ACCESS
TO RECORDS - CONFIDENTIALITY
The practice maintains patients' medical records on a computer database, in addition to the pre-2002 hand-written Lloyd George NHS record file.
GPs/practice nurse team/administrative staff have the right to access patient records in the course of their daily working responsibilities - patients are assured that ALL staff are bound by a confidentiality code.
If the practice team receives a request about a patient from a member of another medical team in the course of their clinical duties, the contact details are checked by the practice team and passed to a GP who, following consideration of the patient's ethical/medical need, will decide whether or not to disclose the information.
Patients who wish to see their records should apply in writing to their usual doctor. There is a statutory fee of £10.00 for access to records.
Any information requested by a non-medical third party eg solicitor, insurance company, needs the patient's written consent. It is important to realise that such consent will relate to the whole life-long record, unless stated otherwise.
Patients are entitled to see a report before or after it is sent.
The practice always seeks to ensure that patient records remain confidential.
FREEDOM OF INFORMATION
The Freedom of information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.
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